CocoMemo Account and Data Deletion
This page explains how to request deletion of your account and related data for "CocoMemo" (ここメモ, iOS / Android), a location-based to-do reminder app provided by QuickServe Inc.
Delete your account in the app (recommended)
Open "Settings > Account > Delete account" in the app to delete your account and related data immediately. After you review the confirmation screens and choose "Delete", the data marked "Deleted" in the table below is removed from our servers and from your device right away, and the app returns to its initial state (nickname entry). This cannot be undone.
How to request deletion if you cannot use the app
- Open "Settings > Recovery code" in the app and note your recovery code (used to verify your identity; do not share it with third parties).
- Contact us below with the subject "CocoMemo account deletion" and include the recovery code you noted.
- After verifying your identity, we delete the account and related data within 30 days of receiving the request and notify you when it is complete.
- To keep using the app after deletion, uninstall and reinstall it (a new anonymous account is created). This is not needed when you delete from within the app.
Email: info@91932.com
Contact form (Japanese): 91932.com/inquiry.html
Tel: +81-3-6450-5141 (weekdays 10:00–19:00 JST)
Supported languages: Japanese, English / Fee: none
Data that is deleted or retained
| Data | Handling |
|---|---|
| Anonymous account (Firebase Authentication user identifier) | Deleted |
| Profile (nickname, hash of the recovery code, push notification token, premium plan status) | Deleted |
| Shared memos you created, including their place information, and comments on those memos | Deleted (they disappear for the people you shared them with) |
| Comments you posted on other people's memos | Deleted |
| Invitations you issued | Deleted |
| Groups you created | Deleted (members can no longer view the shared memos). You are removed as a member from groups created by others |
| Data on your device (personal memos, registered places, settings, the recovery code itself) | Never stored on our servers. Removed from the device when you uninstall the app |
| Premium plan purchase records | Purchase history on the App Store / Google Play is retained by Apple / Google under their terms. Deleting the app does not cancel a subscription; cancel it from the store's "Subscriptions" page |
| Firebase Crashlytics crash logs and advertising data collected by Google AdMob | Retained by Google under Google's policies in a form that does not identify you (Crashlytics: 90 days). We cannot delete these individually |
| Support inquiry records (contact details and content) | Deleted after a reasonable period following completion of the inquiry |
Copies contained in server backups are erased within 30 days of receiving the request.
Deleting some data without deleting your account
- Memos and places: Can be deleted one by one in the app. When the creator deletes a shared memo, it also disappears for the people it was shared with.
- Comments: Contact us above to request deletion of your comments.
- Leaving a group: Available from the "Friends" tab in the app. After leaving, you can no longer view that group's shared memos.
- Data on your device: Uninstalling the app deletes the data on your device (copies included in OS backups follow the OS provider's settings).