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CocoMemo Support

"CocoMemo" is an iOS / Android location-based to-do reminder app that notifies you of your "things to do" when you approach a place you registered on the map. Please check the FAQ below or contact us with any questions.

Frequently Asked Questions

Q. I don't get a notification when I approach a place

To receive notifications while the app is closed, set location access to "Always" (iOS: Settings > Privacy & Security > Location Services > CocoMemo / Android: Settings > Apps > CocoMemo > Permissions > Location). On iOS, also turn on "Precise Location". Make sure notifications are allowed as well. On Android, battery optimization may delay notifications. Because the app relies on the OS geofencing feature, a notification can take a few minutes after you arrive.

Q. Where is my location data sent?

Proximity to a place is determined on your device, and your location history is never sent to our servers. "My memos" are stored only on your device. "Friend memos" (shared memos) are stored in the cloud service we use (Firebase) so that they can be shared with the members of the group you invited.

Q. What happens to my data when I switch devices?

The app works without account registration. Issue a recovery code from "Settings > Recovery code" in the app and enter it on your new device to carry over your groups and premium status. Be sure to save your recovery code before switching devices; if it is lost, we cannot restore it either.

Q. How do I cancel the premium plan?

On iOS, cancel from "Subscriptions" in the App Store; on Android, from "Subscriptions" in Google Play. Deleting the app does not cancel the subscription.

Q. How do I delete my data?

Memos can be deleted one by one in the app. Uninstalling the app deletes the data on your device (copies included in OS backups follow the OS provider's settings). To request deletion of shared memos or data stored in the cloud, please contact us below. To delete your entire account, see Account and Data Deletion.

Contact

When contacting us, please include the app name "CocoMemo", your device model and OS version, and a description of the issue.

Privacy Policy

See the CocoMemo Privacy Policy.